FREQUENTLY ASKED QUESTIONS

How can I contact rubagiftshop support?

You can reach us anytime through our Contact Form or email us at info@rubagiftshop.com Just fill in your name, email, and message — our team replies within 24 hours.

What is your response time?

We usually respond within 12–24 hours, depending on the number of queries. Weekends may take a little longer, but we make sure everyone gets a reply.

Can I track my order status?

Yes you can track your order status.

How do I return or exchange a product?

Simply send us your order details through the Contact Form. Our support team will guide you through the return/exchange process smoothly.

Do you offer product guidance before purchase?

Absolutely. If you need help choosing the right size, gear, or apparel for your sport or workout routine, just message us, we’ll guide you personally.

Do you have a physical store?

Currently, we operate online only, but we ensure secure payment, fast shipping, and reliable customer support.

My order didn’t arrive — what should I do?

Don’t worry. Contact us with your order number and we’ll quickly track it and resolve the issue for you.

Do you offer bulk or team orders?

Yes,  Contact us with your requirements

I entered the wrong address — can it be corrected?

If your order isn’t shipped yet, we can update it. Just message us immediately with the correct details.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS